Privacy Policy

1. Introduction

Care Clients (a trading name of Taprave Ltd, Company No. 15518364) is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.

2. Data Controller

Taprave Ltd is the data controller for the personal data we process. Our registered address is 4th Floor, Centenary House, Salford.

For any data protection enquiries, please contact us at: hello@careclients.co.uk

3. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, job title, and company name
• Contact Data: Email address, telephone number, and business address
• Technical Data: IP address, browser type, device information, and cookies
• Usage Data: Information about how you use our website and services
• Marketing Data: Your preferences for receiving marketing communications
• Contract and Signature Data: Agreement contents, acceptance confirmation, electronic signature, signature timestamp, device information and a security hash derived from the signing IP address

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage our marketing services
• To respond to requested audits or enquiries by phone, email, SMS or WhatsApp
• To send you marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To issue, authenticate and retain service agreements and related invoices

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your data
• Contract: Where processing is necessary for a contract with you
• Legitimate Interests: Where processing is necessary for our legitimate business interests
• Legal Obligation: Where we need to comply with a legal requirement

6. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• Service providers who assist us in delivering our services
• Professional advisers including lawyers and accountants
• Regulatory authorities when required by law

All third parties are required to respect the security of your data and treat it in accordance with the law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

8. Your Rights

Under GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at hello@careclients.co.uk.

9. Cookies

We load non-essential analytics and advertising technologies only after you choose “Accept”. You can withdraw that choice at any time using “Cookie Settings” in the website footer; the page reloads without those trackers and asks for your preference again.

With consent, we may use Google Analytics and Google Ads, Microsoft Clarity, and the Meta Pixel to understand site use, measure advertising performance and attribute enquiries. These providers may process device, browser, page, campaign and interaction information under their own privacy terms. We do not use advertising cookies when you choose “Decline”.

When advertising measurement is enabled and you submit a form, we may process campaign identifiers and a unique event reference so the browser event can be matched with an equivalent server event without counting the same enquiry twice. Advertising browser identifiers are collected only where the required consent has been given.

10. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: hello@careclients.co.uk
Address: 4th Floor, Centenary House, Salford

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.