Is your reception team losing you £60k residents?
We call your front desk as a secret shopper to score your sales process. 100% Free.
The Hidden Problem
Most care homes lose 40% of leads at the first phone call due to slow follow-up or poor sales training.
That's families choosing a competitor simply because your phone wasn't answered properly. At £60,000+ lifetime value per resident, this adds up to hundreds of thousands in lost revenue.
Our 12-Point Scoring Rubric
We assess your front desk on the criteria that matter most for converting enquiries into tours
Speed to Answer
How quickly is your phone picked up?
Empathy Check
Does your team show genuine warmth and care?
Data Capture
Are enquirer details properly recorded?
Closing the Tour
Is a viewing actively offered and booked?
Call Handling
Professional greeting and clear communication?
Home Knowledge
Can staff answer questions about your care home?
Plus 6 additional criteria covering compliance, competitor awareness, and follow-up protocols.
Trusted by
Jotham Lois Healthcare & Premium UK Care Providers
Claim Your Free Mystery Shop
Fill in the form below and we'll call your care home within 48 hours as a secret shopper