Is your reception team losing suitable family enquiries?
We call your front desk as a secret shopper to score your sales process. 100% Free.
The Hidden Problem
A good marketing campaign can still fail if the first call is unanswered, feels impersonal or ends without a clear next step.
The commercial effect depends on your own enquiry volume, fees and conversion data. Our audit shows what actually happened on the call and where the journey can be improved.
Our 12-Point Scoring Rubric
We assess your front desk on the criteria that matter most for converting enquiries into tours
Speed to Answer
How quickly is your phone picked up?
Empathy Check
Does your team show genuine warmth and care?
Data Capture
Are enquirer details properly recorded?
Closing the Tour
Is a viewing actively offered and booked?
Call Handling
Professional greeting and clear communication?
Home Knowledge
Can staff answer questions about your care home?
Plus 6 additional criteria covering compliance, competitor awareness, and follow-up protocols.
Evidence you can act on
One scored call. Twelve criteria. Clear recommendations.
We separate observed call behaviour from our interpretation, so your team can see exactly what to preserve and what to improve.
Claim Your Free Mystery Shop
Fill in the form below and we'll call your care home within 48 hours as a secret shopper