Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by Care Clients (a trading name of Taprave Ltd, Company No. 9864566). By engaging our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our services.

2. Our Services

Care Clients provides digital marketing services specifically designed for care homes and domiciliary care agencies in the United Kingdom. Our services include but are not limited to:

• Search Engine Optimisation (SEO)
• Paid advertising campaigns (Google Ads, Facebook Ads)
• Website design and development
• Reputation management
• Lead generation systems
• Marketing strategy and consultation

3. Client Obligations

By using our services, you agree to:

• Provide accurate and complete information about your business
• Maintain a valid CQC registration (where applicable)
• Respond to communications in a timely manner
• Provide necessary access to accounts and platforms as required
• Ensure all content provided to us is accurate and does not infringe third-party rights
• Comply with all applicable laws and regulations, including CQC and advertising standards

4. Fees and Payment

Service fees will be agreed upon before commencement of work and outlined in a separate proposal or contract. Unless otherwise stated:

• Invoices are payable within 14 days of issue
• Setup fees are due before work commences
• Monthly retainers are billed in advance
• Ad spend budgets are billed separately and directly by the advertising platform

Late payments may incur interest charges and may result in suspension of services.

5. Results and Guarantees

While we work diligently to achieve the best possible results for your business, we cannot guarantee specific outcomes such as:

• Specific search engine rankings
• A guaranteed number of leads or enquiries
• Specific occupancy rates or revenue increases

Marketing results depend on many factors including market conditions, competition, and the quality of your services.

6. Intellectual Property

Unless otherwise agreed in writing:

• You retain ownership of your existing brand assets and content
• Work created by us becomes your property upon full payment
• We retain the right to use work in our portfolio (without revealing confidential information)
• Third-party assets (stock images, fonts, etc.) remain subject to their respective licences

7. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of our engagement. This includes business strategies, financial information, and client data.

8. Termination

Either party may terminate the agreement by providing 30 days' written notice. Upon termination:

• Outstanding fees for work completed must be paid
• Access to accounts and assets will be transferred to you
• Ongoing advertising campaigns will be paused or transferred

9. Limitation of Liability

To the maximum extent permitted by law, Care Clients shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of the modified Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Email: hello@careclients.co.uk
Address: 4th Floor, Centenary House, Salford